IA Community Privacy Policy

Privacy Policy

Inside Aesthetics Community Pty Ltd("IA Community", "we", "us", "our")

Last updated: April 2026

1. Introduction

This Privacy Policy explains how IA Community collects, holds, uses, and discloses personal information in connection with our mobile application and online platform (the “Community”).

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Your use of the Community is also subject to our Terms of Service.

2. Information We Collect

Information you provide to us

We may collect personal information including:

Account information

• Name, email address, username, profile details

• Membership type and account settings

Professional information including HCP verification

• Professional registration number

• Regulator details and links to public registers

• Verification records, which may include copies of registration documents, internal notes, and screenshots where reasonably required

Community and content information

• Content you post, upload, or share

• Messages sent between members

• Interactions such as likes, replies, and reports

Communications

• Information you provide when contacting support, completing forms, participating in promotions, or interacting with us

Information collected automatically

We and our third-party providers may collect:

Technical and usage information

• IP address, device type, browser type

• Pages viewed, features used, and activity within the Community

• Log data and performance analytics

Device and tracking data

• Device identifiers, cookies, pixels, and similar technologies

• Interaction data such as clicks, scrolling, and usage behaviour

Location information

• Approximate location derived from your IP address

Information from third parties

We may receive information from:

• Other members within the Community

• Social media platforms if you connect your account

• Partners, analytics providers, and service providers

3. Cookies and Tracking Technologies

We and our third-party providers use cookies and similar technologies to:

• Operate and improve the Community

• Analyse usage and performance

• Support security and fraud prevention

You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

4. How We Use Information

We use personal information to:

• Operate, maintain, and improve IA Community

• Verify eligibility for restricted areas including HCP Spaces

• Manage memberships, subscriptions, and access controls

• Moderate content and enforce our Terms and Community Guidelines

• Provide customer support and respond to enquiries

• Send technical notices, updates, and administrative communications

• Communicate with you about features, offers, and updates

• Monitor usage, trends, and engagement

• Detect, investigate, and prevent fraud or misuse

• Comply with legal, regulatory, and professional obligations

5. AI and Automated Processing

We may use AI-powered features provided through our platform partners, including technologies supported by providers such as OpenAI or AWS.

These features may process your data to:

• Generate responses

• Improve functionality and user experience

We do not use your personal information to train or improve external AI models. Data processed through AI systems is handled securely and is not retained by AI providers.

6. Patient Information and Clinical Content

IA Community may include clinical discussions and case sharing.

Members are responsible for ensuring that:

• Any patient information shared is lawful

• Appropriate consent has been obtained

• All applicable laws and regulations are followed

• Any professional or registration information they provide remains accurate and up to date, and they notify IA Community of any relevant changes

IA Community:

• Does not verify patient consent

• Does not provide medical advice

7. Disclosure of Information

We may disclose personal information:

To service providers

• Hosting, infrastructure, analytics, payments, moderation, and support providers

To our platform provider (Circle)

• In connection with operating the Community

To partners

• Where you engage with Partner Spaces or voluntarily share your details

To other members

• Where you post or interact within the Community

For legal and safety purposes

• To regulators, law enforcement, or courts

• To protect the rights, safety, integrity, or security of IA Community, our members, or the public

• In rare circumstances to prevent serious harm

In connection with business transfers

• Including mergers, acquisitions, or sale of assets

We do not sell personal information.

Partners are prohibited from scraping, harvesting, or systematically extracting member data.

8. Data Storage and International Transfers

We may store and process personal information using third-party providers, including providers located outside Australia.

By using IA Community, you acknowledge and consent to your personal information being transferred and processed overseas.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no system is completely secure and we cannot guarantee absolute security.

10. Your Rights and Choices

You may:

Access and update your information

• Through your account settings

Request access or correction

• By contacting us

Delete your account

• Subject to legal and operational requirements

Manage communications

• Unsubscribe from marketing emails

• Adjust notification settings

Control location tracking

• Through your device settings

11. Retention

We retain personal information only for as long as reasonably necessary to:

• Operate IA Community

• Meet legal, regulatory, and compliance requirements

• Resolve disputes and enforce our agreements

We may retain certain records, including verification and moderation history, where required for compliance and platform integrity.

12. Children’s Privacy

The Community is intended for professionals and individuals over the age of 18.

We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from an individual under 18, we will take reasonable steps to delete that information.

If you believe that we may have collected personal information from someone under 18, please contact us at community@insideaesthetics.com.

13. Third-Party Links and Services

The Community may contain links to third-party websites or services.

We are not responsible for their privacy practices and encourage you to review their policies.

14. Complaints and Contact

If you have questions, concerns, or complaints about privacy, you may contact us at:

community@insideaesthetics.com

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

15. Updates

We may update this Privacy Policy from time to time.

Continued use of IA Community after an update takes effect constitutes acceptance of the updated policy.